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MIST Consultancy

Our approach

How we work with clients, from the first conversation through to implementation.

From first conversation to review.

Understand

  1. 01

    Discovery

    Understand the business, its objectives, existing processes and areas of concern.

  2. 02

    Assessment

    Examine workflows, systems, records and operational performance. Identify and validate issues.

Your decision

An assessment can end with the client report. Any further work is agreed as a separate scope, with objectives, responsibilities, deliverables, fees and acceptance criteria.

Improve

  1. 03

    Solution Design

    Develop practical recommendations and determine the most suitable ways to address the identified problems.

Implement

  1. 04

    Implementation

    Help deliver the agreed improvements, coordinating internal teams and external specialists where necessary.

  2. 05

    Review

    Evaluate progress against agreed objectives and identify opportunities for further improvement.

Scope

The exact scope, timescale and deliverables depend on your requirements.

Three principles

  • Evidence before assumptions.

    Findings are evidence-led. We separate verified measurements, direct observation, client statements and assumptions.

  • Practical solutions over unnecessary complexity.

    We recommend the simplest workable solution for the problem, and keep assessment findings separate from proposed solutions.

  • Technology should solve a problem, not become the objective itself.

    Automation and AI can be part of a solution where they fit, alongside changes to process, controls and reporting.

MOAT.

MIST Operations Assessment Toolkit

The toolkit behind MIST's layer approach and methodology. It keeps our work structured, consistent and grounded in evidence, so you get a clear picture of how your operation really performs and where focus is needed.

From our founder

“We continually refine, develop and test our tool through relevant research, industrial insights and practical experience to ensure our methods remain effective, informed and consistent with the market’s climate.”

Shanan MimanaFounder, MIST Consultancy

Start with a conversation.

Tell us where you think time, money or capacity is being lost. We will start by understanding your business and what you want to achieve.

Arrange an initial conversation